FAQ's

Q: How can I get a hold of you? A: We are open Monday-Sunday 9:30am to 6:00pm Pacific Standard time. You can also contact us to

support@officialbetch.com (Please allow 24 hours for a response). We can also be reached via telephone at: +1-778-716-0932

Q: I have a promo code, how do I use it? A: All promo codes must be input at the time of checkout by the customer. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to prior purchases.

Q: How do your clothes run? A: Our sizes are based as US sizes. Please keep in mind that this is only a suggestion we understand that everyone’s foot size is different & your selection will be made upon personal preference. You know your size best. (:

Q: What is my Official Betch order number/ ID? & Where can I find it? A: You are given a unique order number to identify your purchase made with us. Your order number is located in all emails that you have received from our company, including your order confirmation. Please reference your order number upon contacting us about your order.

Q: What are your forms of payment? A: We accept any major credit/debit card as well as PayPal! You may choose the option you would like to use at checkout!

Q: Can we place orders over the phone with an Official Betch Online representative? A: We ask that all customers place their orders online at OfficialBetch.com to ensure that there are not any miscommunications during the order process. However, if you are having any trouble, give us a call and we will be more than happy to help you. (:

Q: We want to make a large purchase: do you offer wholesale? A: Unfortunately, not at the moment.

Q: I’m DYING for this item but you’re sold out, when will you restock?
A: As much as we would LOVE to provide you with an exact date for restocks, unfortunately, we cannot! All our clothes are handmade in Costa Rica and our stock depends on the available fabric.

Q: Can I be contacted if a certain style is restocked?
A: Please follow us on all social media outlets and sign up for our mailing list for restock alerts. @officialbetch

Q: How do I sign up for your mailing list and what are the special benefits?
A: Signing up for our mailing list is totally easy! Scroll down to the section that indicates 'Subscribe to Our Newsletter." You may enter your email address in this section and click join! The benefits are you will always be in the know and officially become part of the Betch squad. You will be receiving EXCLUSIVE sales, promo codes, and restock alerts! This is every FASHIONISTAS dream come true!

Q: Why can’t I add this GORGEOUS item to my shopping cart?
A: OH NOOOO!!! Chances are we’re sold out at the moment! However, we restock accordingly. Please check back soon! If we do not receive that exact style again, we will be receiving something very similar!